How Do I Purchase Digital Game Content?

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    Dustin Micheal Clements

    avs-gateway_rejected

    FYI if you get this message it means the billing address is wrong or your current address is incorrect. For example you have moved recently. You need to put the same billing address info as what you registered the card under. IE if your card is in zip 84602 but your current address is 84601. The billing address must match what you put when you acquired your credit card. Also your current address must be correct as well. 

     

    Just to reiterate your billing info must match what your bank has for your card info. Your current address should be an existing address.

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    Bojangleslive975

    what's the usual response time to a support ticket? Still having no joy and I submitted a support ticket yesterday.

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    Dan Mounfield

    Hey Team,

     

    I'm currently getting the error: "There was an error when completing the transaction" when going through these steps.

    This appears to affect credit card and PayPal.

    I am purchasing with an Australian billing address and did note that the "STATE ABBREVIATION" only allows for 2 characters where they are usually three for Australian states (not sure if that could be the cause for the conflict.

    I've also ensured to account for the exchange rate as I know the prices are in US dollars.

    Any help would be appreciated. :)

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    AmbyR

    Hi there! 

    Usually when a user gets this error message it means that the address does not match or the state code is not entered. I would check with your bank  and ensure that the address on the card matches what you are entering. If you continue to have issues please submit a support ticket to us and we can investigate further. 

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    Bojangleslive975

    Hi Team

     

    I keep getting the error message

     

    ERROR:Gateway Rejected: avs-gateway_rejected

     

    Please advise what I may be doing wrong. Thanks!

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    AmbyR

    Hi there Dan!

    I bet the issue is with the state abbreviation. We have seen users have trouble with the state abbreviation. Especially users outside the US. Our developer upped the character limit on the state field on the address forms from 2 character to 3 to help out international users (like those in Australia).

    We are very sorry for the inconvenience! 

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    Bojangleslive975

    Thanks. I live in Bermuda, and I use the same credit card to purchase from WOTC and MTGO regularly so the address is legit. I will try the support ticket

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    Derrick Salden

    Hey guys, 

     

        I am trying to purchase the legendary bundle with a 25% code that is active and I tried using PayPal and a credit card and I keep getting 'There was an error completing the transaction.' I have noticed that there is no province option for addresses in Canada. I think that might be the issue. Thank you in advance.

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    Łukasz

    Hi, when I try to add things into Cart I get such an error.(Aspxerrorpath). I could add thing to the cart just few days ago...

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    Tim Norton

    I try and purchase any singular content and nothing happens. The place order button goes white and I just sit there waiting for something to happen. But, it never does.

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