How Do I Purchase Digital Game Content?

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  • Avatar
    Dan Mounfield

    Hey Team,

     

    I'm currently getting the error: "There was an error when completing the transaction" when going through these steps.

    This appears to affect credit card and PayPal.

    I am purchasing with an Australian billing address and did note that the "STATE ABBREVIATION" only allows for 2 characters where they are usually three for Australian states (not sure if that could be the cause for the conflict.

    I've also ensured to account for the exchange rate as I know the prices are in US dollars.

    Any help would be appreciated. :)

  • Avatar
    CrsAmby

    Hi there Dan!

    I bet the issue is with the state abbreviation. We have seen users have trouble with the state abbreviation. Especially users outside the US. Our developer upped the character limit on the state field on the address forms from 2 character to 3 to help out international users (like those in Australia).

    We are very sorry for the inconvenience! 

  • Avatar
    Bojangleslive975

    Hi Team

     

    I keep getting the error message

     

    ERROR:Gateway Rejected: avs-gateway_rejected

     

    Please advise what I may be doing wrong. Thanks!

  • Avatar
    CrsAmby

    Hi there! 

    Usually when a user gets this error message it means that the address does not match or the state code is not entered. I would check with your bank  and ensure that the address on the card matches what you are entering. If you continue to have issues please submit a support ticket to us and we can investigate further. 

  • Avatar
    Bojangleslive975

    Thanks. I live in Bermuda, and I use the same credit card to purchase from WOTC and MTGO regularly so the address is legit. I will try the support ticket

  • Avatar
    Bojangleslive975

    what's the usual response time to a support ticket? Still having no joy and I submitted a support ticket yesterday.

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